Staff working in a shared office | Al Hariri Group

After Sales Service

We take care of every detail and pay attention to even the smallest parts to guarantee stable quality operation and minimum downtime.

Training

  • We offer machines training system, the customer can choose training in our factory or in customer workshop. The normal training days are 3-5 days.
  • We offer operation manual to customer.
  • We offer training video and machine operation video to customer.
  • We offer remote control service, if customer do not know how to operate and use the machine.

Warranty

  • The Manufacturer shall guarantee the goods are made of Manufacturer’s best materials.
  • The sold machine will be guarantee in one year, in the guarantee year, any spare parts broken due to supplier’s quality issue.
  • The spare parts will be supplied free for customer, customer need to pay the freight cost if the parcel weight more than 500gram.

Installation

  • We will dispatch engineers to carry out installation and debugging of the equipment in buyer’s place if requested.
  • The cost for International double ways air tickets, accommodations, food and transportations, medical shall be paid by Buyer for the engineers.
  • Buyer shall fully cooperate with Supplier’s engineer and make all the installation condition ready to work.

Technical Support

Our technical assistance ensures the normal operation of equipment and safeguards your daily production.

  1. Daily troubleshooting and maintenance.
  2. Emergency breakdown assistance.
  3. On-site technical support.
  4. Technical support for machines from other manufacturers.
  5. Lifelong services related to optimization and consultation.